Is it necessary to create an account for placing orders on liliaceaicovschi.com?
It is not necessary to create an individual account to place an order on liliaceaicovschi.com. it is enough to know your: name and surname, a delivery address, a phone number that we can contact you, the true email address where you will receive order confirmation messages, and the ability to monitor the order.
Placing an order on liliaceaicovschi.com, are my personal data kept safe?
liliaceaicovschi.com undertakes to maintain the confidentiality of personal data, which are kept secure, without being accessed by unauthorized persons. When completing the order, data will be required such as: name, surname, email, delivery address, bank details for making the payment. The collection of this data aims at the quality service of our products to the consumer and the security of payment.
How do I choose the right size?
See the size guide attached to the description of each product on liliaceaicovschi.com.
What are the accepted payment methods?
liliaceaicosvchi.com accepts payment methods such as Visa, Mastercard and Paypal.
All payments are processed securely through the partner banking system Victoriabank.
The payment will be converted into EURO currency, regardless of the country where the buyer's card was issued or the place where the order is placed (for the Republic of Moldova, the payment will be converted into MDL, according to the exchange rate set by the NBM on that day).
Which is the estimated delivery time?
For European countries, the estimated delivery time is 5-7 days.
For Asian or American countries, the estimated delivery time is extended to 14 days.
Can I change or cancel the order?
You have 24 hours to modify or cancel your order. The order can be modified or canceled by a message to firstname.lastname@example.org. This is only possible if you have not yet received the confirmation message that the shipping has already been made and you have received the order tracking number.
Can I track my order?
Yes, of course. After the shipping of the order, you will receive on the email address indicated when placing the order, a code and a unique link to track it.
Do I get all my money back after the return?
Yes, the money for the cost of the order is returned on the same card with which the payment was made. Delivery costs or other fees imposed by the bank will not be refunded on the card. The money will arrive in your account after processing the return and after confirming the condition of the product returned to the destination. If he does not comply with the return conditions indicated above, the money will not be returned to the buyer's account and he will not be entitled to request their return. The refund of the value of the product, will be made by bank transfer within 30 days from the receipt and verification of the returned product. We will notify you by email as soon as the refund of the product value has been processed.
NOTE: If you have not found an answer to your question in the list above, you can always leave us a message on email@example.com. Our team will respond to you as soon as possible so that you can provide support in any situation.